Legal
Terms, plainly.
The working rules behind every engagement — 50% to confirm, 15th to clear, everything in writing.
Scope of services
Luxero Hospitality Solutions provides hospitality consulting, management support, staffing coordination, vendor management and related services as described in the signed proposal or statement of work. Services may evolve with reasonable written notice.
Acceptance
Engaging Luxero constitutes acceptance of these terms and any updates communicated in writing. Continued engagement after an update counts as acceptance.
Advance payment
A 50% advance is required at signing to confirm the engagement. The remaining balance must be cleared no later than the 15th of the respective month, unless otherwise agreed in writing.
Staff and vendor payments
Staff salaries arranged through Luxero, and remaining vendor balances, are due by the 15th of the respective month. Vendor engagements need a 50% advance before confirmation. Salary and commercial terms are confirmed in writing before deployment.
Client responsibilities
Clients provide accurate, complete and timely information, use services lawfully, and avoid activity that harms Luxero's brand, staff or vendors.
Event tickets
Tickets are valid only for the event, date and venue stated at purchase. Luxero may refuse entry for invalid tickets, intoxication, or behaviour that disturbs guests, staff or artists — without refund in such cases. If Luxero cancels an event, ticket holders receive a full refund within 7–10 working days; if an event is rescheduled, tickets transfer automatically or can be refunded on request. Customer cancellations follow the refund terms stated on the event or payment page; no-shows are non-refundable. Tickets may be transferred to another person by sharing the updated name and phone with our support before gates open. Guests must follow venue rules on age limits, prohibited items and safety; personal belongings remain the guest's responsibility.
Payments for tickets
Online ticket payments are processed by our payment gateway partner (currently Razorpay). Luxero never sees or stores card numbers, UPI credentials or bank details — only order confirmations and transaction references needed for entry and support.
Intellectual property
All content, branding, logos, methodologies, templates and training materials remain the sole property of Luxero Hospitality Solutions and may not be copied or distributed without written permission.
Confidentiality
Each party protects the other's confidential information with reasonable care and discloses it only as the law requires or the other party permits — governed in full by the signed Non-Disclosure Agreement.
Breach and suspension
Negligence or non-compliance may lead to immediate suspension of services from the date of breach, alongside any other available remedies.
Liability
To the fullest extent permitted by law, Luxero is not liable for indirect, incidental, special or consequential damages arising from use of the services.
Governing law
These terms are governed by the laws of the jurisdiction in which Luxero Hospitality Solutions operates, whose courts hold exclusive jurisdiction. The signed Service Agreement and NDA prevail over this summary in case of any difference.
Last updated October 2026.